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omahasOkay, so a long time ago the Elfmeister and I decided that we were not going to be doing much fast food anymore. There are a few exceptions...I will do Arby's, for example, on occasion. But the burger places, McDonalds, Burger King, and Wendys, we try to limit to one or two jaunts a year...to remind ourselves of why we don't go.
Yesterday I had an experience at McDonalds that has convinced myself that I will never go there again...not for anything. I mean it's bad enough that you are paying good money for worm meat, but when you get bottom of the barrel customer service...then it's time to move on.
Let me explain:
We drove up to the drivethru of this McDonalds over in Southcenter. As Elf mentioned, we were in a rush and just needed something quickly. I had been more interested in Burger King...at least the burgers aren't fried. But McyDs was closer, so we went. Trying to order made me feel like I'd fallen into the "Large Orange Drink" zone. We couldn't understand half of what the woman said because her accent was so thick. The screen next to us was reeling off what we ordered, but it wasn't doing so well...it needed formating help. And Elf moved the car too quickly for me to read it through. I caught what I thought was "no ketchup" on my order.
So I told him that I needed to ask the woman who took our money about it to make sure that they got our order correct. When I tried to talk to her, however, again a thick accent got in the way. Also, she was a bad communicator to begin with, and when I started to ask her about the order, she told me to wait, and then she seemed to be talking on her headphones to the next car. Only by the time she was done, I realized that she was talking to us still. So I didn't hear half of what she said. And then Elf moved the car to the next window (grr.)
So, we get to that window, and I want to look at what we got. I am opening up containers, but Elf wants to move on because there are cars behind us. So we move over to park the car and confirm that we got what we ordered. By now, I'm thoroughly irritated with Elf because he just can't stand up and say, "we move when we are done." And of course I open my bag up and though I ordered a quarter pounder with lettuce, tomato, and ketchup, a small fry, and a drink, the only thing they got right was the drink. No fries, and the burger was a cheeseburger...nothing else on it.
So I went into the place and talked to the assistant manager. He apologized, then took my order. He kept getting it wrong. I finally stood there and held up my hand and said, "lettuce, tomato, ketchup," holding up a finger for each one. Then I paused, then said, "burger, bun," just in case.
I get my burger, my small fry, and get in the car. I look at it. It is a quarter pounder with lettuce, ketchup, and pickles.
I can't win.
Fortunately for this McDonalds, I didn't react the way the guy in that comedy stint did.
Yesterday I had an experience at McDonalds that has convinced myself that I will never go there again...not for anything. I mean it's bad enough that you are paying good money for worm meat, but when you get bottom of the barrel customer service...then it's time to move on.
Let me explain:
We drove up to the drivethru of this McDonalds over in Southcenter. As Elf mentioned, we were in a rush and just needed something quickly. I had been more interested in Burger King...at least the burgers aren't fried. But McyDs was closer, so we went. Trying to order made me feel like I'd fallen into the "Large Orange Drink" zone. We couldn't understand half of what the woman said because her accent was so thick. The screen next to us was reeling off what we ordered, but it wasn't doing so well...it needed formating help. And Elf moved the car too quickly for me to read it through. I caught what I thought was "no ketchup" on my order.
So I told him that I needed to ask the woman who took our money about it to make sure that they got our order correct. When I tried to talk to her, however, again a thick accent got in the way. Also, she was a bad communicator to begin with, and when I started to ask her about the order, she told me to wait, and then she seemed to be talking on her headphones to the next car. Only by the time she was done, I realized that she was talking to us still. So I didn't hear half of what she said. And then Elf moved the car to the next window (grr.)
So, we get to that window, and I want to look at what we got. I am opening up containers, but Elf wants to move on because there are cars behind us. So we move over to park the car and confirm that we got what we ordered. By now, I'm thoroughly irritated with Elf because he just can't stand up and say, "we move when we are done." And of course I open my bag up and though I ordered a quarter pounder with lettuce, tomato, and ketchup, a small fry, and a drink, the only thing they got right was the drink. No fries, and the burger was a cheeseburger...nothing else on it.
So I went into the place and talked to the assistant manager. He apologized, then took my order. He kept getting it wrong. I finally stood there and held up my hand and said, "lettuce, tomato, ketchup," holding up a finger for each one. Then I paused, then said, "burger, bun," just in case.
I get my burger, my small fry, and get in the car. I look at it. It is a quarter pounder with lettuce, ketchup, and pickles.
I can't win.
Fortunately for this McDonalds, I didn't react the way the guy in that comedy stint did.
